Organizations like credit unions and cooperatives encounter problems, whether big or small, when it comes to their usual operations and finances. These instances, wherein the groups fail to meet established standards or yield positive organizational outcomes, are called nonconformities. Nonconformities are often recurring, which normally hamper the performance of the enterprise if not resolved quickly and effectively.

Thus, this module introduces the cooperative leaders and managers on how to spot these “choke points” in their actions and processes that contribute to poor organizational planning and execution, as well as how to solve them. From the initial step of defining the problem using root cause analysis tools, to developing and implementing corrective, contingent, and preventive actions, this material offers various ways of thinking and tracking down organizational problems. In addition to that, cooperative managers are also given points on how to formulate effective solutions and preventive measures which require group effort, and at the same time, encourage synergy among leaders and members.